Ecommerce Coffee Break: Digital Marketing for Shopify Stores and DTC Brands

Why A Positive Customer Experience Is A Revenue Generator | #082 Philippe Roireau

February 26, 2022 Claus Lauter Season 1 Episode 82
Ecommerce Coffee Break: Digital Marketing for Shopify Stores and DTC Brands
Why A Positive Customer Experience Is A Revenue Generator | #082 Philippe Roireau
Show Notes

This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.

We talk about why a positive customer experience is a revenue generator for our eCommerce store and how your support team can become a profit center.

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.

On the Show Today You’ll Learn:

  • How to give superpowers to your support team
  • How to centralize your support tickets in one place
  • Why does chat help with sales
  • Why support should be a profit center
  • How machine learning (AI) can increase customer support quality and decrease the supports team workload
  • What exceptional customer service means
  • And more

Links & Resources

Website: https://gorgias.grsm.io/q1i8qdy6s0tf
LinkedIn: https://www.linkedin.com/company/gorgias/


Subscribe & Listen Everywhere:

Listen On: ​clauslauter.com | Apple Podcasts/iTunes | Spotify | Amazon Music/Audible | Stitcher | Deezer | Google Podcast

  • Please support the podcast by giving an honest Rating/Review for the show on iTunes!
  • Share the podcast with your family, friends, and co-workers.
  • Tag the podcast on Instagram @clauslauter and let me know what you like about it.
  • If you like the content and would like to support the podcast, you can buy me a coffee here.

_______________

🎯 Join the Conversion Masterclass Program and get sales.
If you're looking to accelerate on Shopify and under $100k a month right now: Join the only Online Membership & Mentorship Program that includes: Ongoing Live Coaching | On-Demand Training | Masterclass Community. Join here: https://bit.ly/3uOdXoN

🎯 CONVERSION OPTIMIZATION AUDIT: Check out my Conversion Rate Optimization solutions that help you to improve your conversion rate and to turn more visitors into buyers. More info: https://bit.ly/3mqiolK
________________

CONNECT WITH ME:

🌟 Website: https://www.clauslauter.com/
➡️ Business Inquiries: hello@clauslauter.com

Facebook: https://www.facebook.com/ClausLauterCoaching/
Instagram:


Become a smarter Shopify merchant in just 7 minutes per week

Our free newsletter is read by 6,402 busy online sellers, marketers, and DTC brands building successful businesses with Shopify. We scour and curate content from 50+ sources, saving you hours of research and helping you stay on top of your ecommerce game with the latest news, insights, and trends.

Every Thursday in your inbox. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com